Regulations

xPlay Regulations

1. Joining Conditions and Account Verification

Personal registration: Only the account holder may participate in games. Opening an account for a third party is strictly prohibited; each player must register independently and provide accurate personal details.
Age restriction: Use of the xplay website is permitted only from the age of 18 and above. We reserve the right to request official identification documents, such as an ID card, passport, or driving license, at any time in order to verify the user’s age.
Verification process: If sufficient proof of the player’s age or the authenticity of their details is not provided, the account will be suspended immediately until the matter is resolved.
Updating details: The user is responsible for ensuring that all information in their account, including full name, address, email, and phone number, is correct and updated at all times.

2. User Responsibility and Declaration of Intent

Information security: The player bears sole responsibility for maintaining the confidentiality of their login details. In any case where there is concern that the password has been exposed to a third party, customer service must be notified without delay.
Player declaration: By registering with xplay, the user declares that they are aware that this is a gambling website based on chance, and that they fully understand the risk of losing their money. Activity on the website is carried out with clear judgment and free will, and the player is solely responsible for the results of their actions.
Website authority: The website management may close a user account or return a balance at its sole discretion and without any obligation to provide further explanation.

3. Betting and Withdrawal Rules

Cancellation policy: After a bet has been approved in the system, it cannot be changed or canceled. Bets are accepted only through the official website interface.
Withdrawal conditions:
- Sports: To withdraw profits from sports betting, at least 5 bets must be placed at odds of 1.5 or higher.
- Casino: Withdrawal is conditional on continuous activity for at least one hour at a steady pace of play.
- Deposit limitation: For deposits lower than 200 NIS, the withdrawable winnings limit is 3 times the original deposit amount.
Winnings and profit limits:
- The maximum daily profit per customer, from all game types, bonuses, and jackpots, is limited to 50,000 NIS.
- Placing a bet lower than $300 limits the maximum winnings to 3,000 NIS.
- The maximum winning odds in sports are 50. In live casino, the maximum multiplier is x36, and in slot machines, x5 of the bet amount, subject to the limitations detailed on the website.
Errors and credits: In the event of an error in assigning odds or an incorrect account credit, the website reserves the right to cancel winnings resulting from the error. The user is required to report any excessive credit and return the funds to the system.

4. Casino Winning Limits and Payment Quotas

Maximum winning multiplier scale: The casino profit limit is determined according to the bet amount, based on the following levels:
- Bet up to $10: maximum winning multiplier of x50.
- Bet from $11 to $49: maximum winning multiplier of x20.
- Bet from $50 to $249: maximum winning multiplier of x13.
- Bet from $250 to $499: maximum winning multiplier of x8.
- Bet from $500 to $1,999: maximum winning multiplier of x4.
- Bet of $2,000 or more: maximum winning multiplier of x1.5.
Automatic enforcement: The website system automatically monitors and enforces these limits. Any amount exceeding the defined multiplier will be immediately deducted from the user’s account and no credit will be granted for it.

5. Prohibited Games and Bet Disqualification Policy

Blocked games list: Participation in “Lightning” games, Dice games, Crazy Time, Monopoly, Stock Market, and any other game based on similar multiplier mechanisms above x1,000 is strictly prohibited.
Sanctions for violation: Any bet placed on these prohibited games will be canceled retroactively at the time of a withdrawal request. Profits will be deducted starting from the first bet placed in violation of the regulations. Repeated violation of this section may lead to permanent account blocking without prior notice.

6. Account Management and Customer Service Conduct

Single account policy: Each user may hold only one account. Detection of multiple accounts, based on identity, residential address, IP address, or hardware, will lead to suspension of all accounts and cancellation of bets placed through them. Opening an additional account requires prior written approval from xplay management.
Inquiries and technical support: For every customer service inquiry, the user must identify themselves using a username or account number and attach photographed documentation of the relevant bet from the account history. xplay will not review inquiries that are not supported by proof from system records (“betting history”).
Responsibility for content and cancellations: If an event is canceled, bets on that event will be canceled and the amount will be returned to the player’s account. The company is not responsible for indirect damages resulting from use of the website or its content.

7. General Winning Limits

Daily profit limit: The maximum winnings amount for a single customer in one calendar day, from 00:00 to 23:59, shall not exceed 50,000 NIS across all game types, including sports, casino, slots, bonuses, and jackpots.
Sports limitations: The maximum winnings for a single ticket, whether single or combined, are 50,000 NIS, with maximum winning odds of 100%. Duplicate tickets to bypass this limitation will not be allowed.
Deposit-withdrawal ratio:
- Deposit below $1,000: eligible to withdraw up to x10 of the deposit amount, and not more than 50,000 NIS.
- Deposit of $1,000–$3,000: eligible to withdraw up to 50,000 NIS.
- Deposit above $3,000 in one transaction: eligible to withdraw up to 100,000 NIS.
- Deposit of $10,000 or more: eligible to withdraw up to 250,000 NIS.
- Any balance above these amounts will be deducted upon withdrawal.

8. Updates and Governing Version

Changes to the regulations: xplay management reserves the right to update or change the regulations at any time. The player is responsible for reviewing the rules before beginning play. Notice will be given regarding material changes, and continued use of the website constitutes acceptance of the new terms.
Governing language: Although the regulations may be translated into different languages, the original and complete English version is the legally binding version in any case of dispute or misunderstanding.

9. Sports Betting and Electronic Games Regulations

Approved sports: The website allows betting on football, basketball, tennis, American football, and baseball. Any other sport not listed or not approved in advance in writing will not be recognized for settlement between the parties.
Electronic sports betting, e-Games:
- Single bet: up to 1,000 NIS, with maximum odds of 3.0.
- Combined bet: up to 1,000 NIS, with a total winning limit of 10,000 NIS per ticket.
Special bets, corners and cards:
- Only bets on the “main line” will be honored, such as over/under and plus/minus. It is not possible to bet on special markets, such as the first team to reach a certain number of corners.
- Bet limit: up to 5,000 NIS at maximum odds of 2.5.
- Limitation: up to 2 different positions only for the same match.

10. Betting Limits by Leagues and Game Types

Football — major leagues:
- Single bet: up to 5,000 NIS at odds of up to 3.0.
- Total bet limit per match: 10,000 NIS, divided into 2 different positions or halves.
- Combined bets: maximum cumulative odds of x100, and a winning limit of 50,000 NIS. Any amount beyond this will be automatically deducted.
Secondary and lower leagues:
- Leagues not defined as major, including women’s leagues, youth leagues, and leagues below the second tier: bet limit of 3,000 NIS and up to 2 positions per match. Bets on these leagues require approval from the direct agent.
Special bets, scorers, exact score, etc.: bet limit of 2,500 NIS at maximum odds of 3.0.

11. Basketball, Tennis, and Table Tennis

Basketball:
- Approved leagues: NBA, EuroLeague, and the top leagues of Spain, Germany, and France.
- Bet limit: 5,000 NIS for a single and up to 10,000 NIS for a full match.
- Quarter/half bets: up to 2,500 NIS per position, maximum 2 positions.
Tennis, ATP/WTA 250+:
- Bets will be accepted only on the day of the match.
- Bet limit: 5,000 NIS per position, up to 3 positions per match.
- Secondary markets, such as aces, double faults, etc.: up to 2,000 NIS.
Table tennis, WTT only:
- Bets on Challenger, Masters, Cup, or Pro tournaments are not approved and winnings from them will not be paid.
- WTT bet limit: up to 500 NIS per position.

12. Bonus and Benefit Policy

Bonus winnings limit: Winnings resulting from bonuses, including gifts, birthdays, and holidays, will be paid up to a limit of 300% of the bonus amount or up to a maximum of $1,000, whichever is lower. The remaining amount will be deleted upon withdrawal.
Bonus deduction: Any bonus amount will be deducted from the final winnings amount upon withdrawal.
Deposit and registration bonus:
- If a deposit bonus is received while there is an existing balance in the account, all bonuses accumulated from previous deposits will be deducted at the time of withdrawal.
- Registration bonus, or bonus above 50%: In the event of winnings with such a bonus, the withdrawal balance will be 50% of the winnings only, and the rest will be deducted.

13. General Provisions

Bet timing: Bets will be accepted only on the day of the event, starting 8 hours before it begins.
Live line: Bets on small leagues live require prior coordination and are limited to 2,000 NIS and up to 2 positions per match.
Final authority: Any deviation from the amounts specified in these regulations will result in recalculation of the bet according to the predetermined limit. The decisions of the website from which the data was taken are binding and final in any dispute.

Terms of Use and Privacy Policy — xplay

Welcome to xplay. We are pleased that you chose to use our platform as your digital account. Through this account, you can enjoy a variety of advanced financial services as detailed in this document.

It is important for you to know: Use of the website and the services offered through it constitutes your full agreement to all the terms detailed below. Therefore, we recommend reading the regulations carefully before beginning activity. By using the account, you declare that you have read, understood, and approved the Terms of Use, including the Privacy Policy. If you do not agree to these terms, in whole or in part, do not use the website or its services.

1. Service Summary and Eligibility Conditions

Nature of the service: xplay provides a platform for managing a digital account and payment method, available through a computer or smartphone. Use of the website is granted to you as a limited, personal, non-transferable license. Every action you perform on the website is under your sole responsibility and according to your own judgment.
Legal aspect: These terms constitute a contract for the provision of payment services and are subject to the provisions of the Payment Services Law.
Who can join? The service is intended only for private customers over the age of 18.
Registration process: To open an account, you must complete the registration process on the website, which includes providing personal details and verifying identity as required by law. During registration, you will be asked to choose a personal password. You must keep it confidential. The account is for personal use only.

2. Overview of Services

After opening the account, you will be able to use a variety of xplay tools, including:

Depositing funds into the account.
Transferring funds between system users.
Local and international money transfers.
Using a prepaid card, subject to the terms of the issuing bank.
Note: Some services require enhanced verification. xplay will not be responsible for any use that exceeds the Terms of Use or legal provisions.

3. Important Points for Performing Transactions

Finality of action: A money transfer instruction is performed immediately. Once approved, the action cannot be canceled. Responsibility for the accuracy of the beneficiary’s details applies solely to you.
Timeframes: Transfers between xplay users are immediate. Transfers to bank accounts in Israel may take up to 10 business days. Transfers abroad are sent immediately, but the crediting date depends on the receiving bank and its policy.
Limits and amounts: xplay reserves the right to update activity limits and maximum amounts from time to time, at its discretion and in accordance with legal provisions.

4. Security, Fees, and Communication

Account protection: You must keep login details and payment methods strictly confidential. In the event of phone loss, password theft, or concern about misuse, you must notify us immediately.
Costs and service: Opening the account is free of charge, subject to regular use. Other services will be charged according to the updated fee schedule on the website.
- Important: An account with no activity for 6 consecutive months will be charged a monthly “management fee.”
Termination of activity:
- By you: The account may be closed at any time through customer service. The process takes up to 10 business days. A temporary “account freeze” may also be requested for up to 14 days.
- By the website: xplay may terminate the service with 3 days’ prior notice, or immediately in exceptional cases or in case of violation of terms.

5. Responsibility and Risks

Limited liability: xplay is responsible only for matters under its direct control. We are not responsible for damage caused as a result of account intrusion due to negligence in password protection, device loss, or failures by third-party providers, such as internet, cloud, or cellular providers.
Crypto and international transfers: These actions are complex and involve many parties. At the time of execution, you will receive a reference code or Hash ID that will serve as clear proof that the transfer was carried out by us.

2. General Provisions

Updates and changes: Use of the platform and its services is conditional on full compliance with the Terms of Use. xplay reserves the right to update the website structure, types of services, or the wording of the regulations at any time, at its sole discretion and according to legal provisions. These changes will be made without any obligation of prior notice, and the most binding version is the one published on the website or app at that moment.
Scope of application: These terms apply to every interaction with the account, whether through the mobile app, website, physical service points, or any other communication channel of the brand.
Waiver of claims: By approving these terms, the user waives any demand or claim against the website, its managers, or employees, except in cases of direct breach of xplay’s obligations as defined in these regulations or under applicable law.
Records of actions: Internal records in xplay systems concerning actions performed in your account, including logs, payment records, etc., will constitute final and decisive evidence of the correctness of those actions.
Language and gender: Although the regulations are written in masculine form for convenience only, they apply equally to women and men.
Interpretation: Section headings are intended only to make reading and navigation easier and must not be used for legal interpretation of the section content.

3. Definitions

The terms in these regulations will have the meaning defined by law, unless expressly stated otherwise:

“Payment method”: Your digital account with xplay, through which the sequence of actions required to issue a payment instruction is carried out.
“The application”: The xplay application, or any other name chosen in the future, available for download in the official app stores, such as Apple App Store, Google Play, etc., for supported devices.
“The account”: The central service on the website that allows depositing, loading, accumulating, converting to foreign currency, transferring, and receiving funds between users in Israel and abroad.
- For your information: Some services may be provided by external providers, third parties, and xplay may change, add, or discontinue these services at its discretion.
“Payment instruction”: A command you give the system to perform a financial action, such as transfer, receipt, or loading, in the account or prepaid card.
“The services”: The full range of financial and technological services that can be consumed through the account.
“Customer / user”: A person who has successfully completed the registration and verification process on the website according to the instructions and the law.
“Prepaid card”: A prepaid debit card issued by our financial partners and distributed through xplay. Use of it is subject to the dedicated cardholder agreement.
“Payment Services Law”: Payment Services Law, 5779–2019.
“Business day”: Weekdays, Sunday to Thursday, excluding Fridays, Saturdays, holiday eves, holidays, and official dates in Israel, such as Rosh Hashanah, Yom Kippur, Sukkot, Passover, etc. A business day ends at 19:00, and on Fridays and holiday eves at 18:00.
“Smart device”: An advanced mobile phone connected to the internet, supporting SMS, and capable of running the application.
“Enhanced authentication detail”: A secure identification method intended to verify that it is really you, such as a personal password, biometric identification, or a one-time code sent to a mobile phone.
“Essential component”: The combination of your smart device and your enhanced authentication details, allowing you exclusively to issue payment instructions in the account.
“Misuse”: Any action in the account or essential component performed by a person who is not the lawful account holder or is contrary to the Terms of Use.

4. Registration Process and Account Opening

Registration eligibility: To use xplay services, you must register as a user through a computer or smartphone. The service is intended only for private individuals over the age of 18.
Providing details and identification, KYC: During registration, you will be asked to provide identifying details, such as full name, ID number, address, phone number, etc., as well as additional documents as needed. These requirements are intended to verify your identity and ensure compliance with legal provisions, including anti-money laundering and counter-terrorism financing orders.
Accuracy and update obligation: You undertake to provide only true, complete, and accurate information. Providing incorrect details is grounds for immediate suspension or closure of the account. You must update us about any change in your personal details in order to maintain the account’s validity.
Verification and additional checks: xplay may ask you for additional information at any time in order to verify your identity or the source of funds in the account. In addition, you authorize us to receive information from third parties connected to you for the purpose of verifying your compliance with the Terms of Use.
Discretion to refuse: The website reserves the full right not to approve the registration of a certain user, without being obligated to explain the reason for refusal.
Single account and personal use: Opening more than one account per user is strictly prohibited. The account is intended for your personal use only. It must not be used to provide financial services to others or for third-party business purposes.
Foreign residency and citizenship: If you hold additional citizenship or are a foreign resident, you may be required to provide additional details according to international and local regulatory requirements.
Login security: Registration will be verified using a one-time code, OTP, sent by SMS. After that, you will be asked to choose a secret personal password. This password will be used for every login and action.
- Remember: Responsibility for everything that happens in your account is yours. You must notify us immediately of any concern regarding unauthorized use or password leakage.
Documentation and privacy: By registering, you authorize xplay to store and document your account actions. This information will be handled according to the website’s Privacy Policy.

5. User Obligations and Rules of Conduct

By using xplay, you declare and undertake the following:

Legal capacity: You are over 18 and legally competent to enter into this agreement.
Reliability of information: Every detail you have provided or will provide in the future is accurate and complete.
Legality of funds: All funds deposited into the account come only from lawful sources, and you have reported them to tax authorities and any other relevant body as required by law.
Compliance with law: Use of the account will be made only according to the law. xplay will not be responsible for any illegal use performed by you.

6. Applicable Prohibitions: What Is Not Allowed?

It is strictly prohibited to perform the following actions, by yourself or through others:

Impersonation and forgery: Do not impersonate another person or legal entity, and do not provide false details.
Technological harm: Do not distribute viruses, malicious code, or any software intended to disrupt the activity of the website’s servers, hardware, or software.
Spam distribution: Do not use the website systems to send spam or flood servers.
Code misuse: Reverse engineering, decompiling, reassembling, translating, or modifying the website code is prohibited.
Intellectual property: Do not infringe copyrights, trademarks, or any proprietary right of xplay or third parties.
Automated use: Do not use bots, spiders, automated search engines, or any tool intended to collect information from the website or expose its data structure.
Disruption of activity: Do not interfere with the proper operation of the services or communication between the servers and other users.
Offensive content: Do not upload or send through the website illegal, offensive, or immoral material.

7. Website Authority to Block and Restrict Service

xplay may, at its sole discretion and without prior notice, block or restrict your access to the account, fully or partially, in any of the following cases:

There is reasonable suspicion that you have performed or are about to perform an action contrary to law.
You violated any provision of these regulations.
You provided false details or the information you provided cannot be verified.
You performed an action that may harm the proper activity of the website, the company’s reputation, or any third party.
For any other need the company considers appropriate according to the circumstances.

This part is closed. Waiting for your next section, Section 6 — Details of Services?

6. Services Offered on the Platform

Through an xplay account, you can manage an “accumulated balance” and use it for various actions: deposits, transfers to other users, bank transfers in Israel and abroad, foreign currency conversion, and use of a prepaid card.

6.1 Account Management, Deposits and Withdrawals

How to load money: Funds can be deposited into the account in several ways: cash at our service points and branches, receipt of funds from other users, bank transfer from your personal account, credit card charge, or crypto wallets.
Use of balance: The accumulated balance is used for transfers, payments, and loading the prepaid card, if one has been issued to you.
Prevention of negative balance: All actions are performed only based on the existing balance. It is not possible to perform an action that would cause the account to enter a minus, meaning a negative balance.
Ways to withdraw funds:
- Bank transfer to your account, up to 10 business days, subject to the receiving bank’s procedures.
- Cash withdrawal at authorized xplay branches.
- Loading the funds to your prepaid card.
Monitoring responsibility: xplay does not perform real-time control over the legality or correctness of each individual action. You are responsible for monitoring your transaction history. If you identify suspicious activity, you must report it to us as soon as possible, and no later than 10 business days from the date of the action.

6.2 Money Transfers

Sending options: Money can be sent to website users, to bank accounts in Israel, and abroad. In the case of “payment at the time of sending,” the transfer will be completed only after the full process of loading funds into the system is completed.
Exchange rates: For transfers involving foreign currency conversion, the governing rate will be the current rate at the actual time of execution.
Timeframes:
- Transfers within the xplay community: immediate.
- Transfers to Israel: within one business day.
- Transfers abroad: sent by us shortly after the instruction. Arrival of the money to the beneficiary depends on the policy of the receiving financial institution.
Third-party fees: xplay is not responsible for additional fees charged by the receiving bank abroad or for delays caused by it.
Finality of instruction: Money transfer is an immediate action and cannot be canceled. Make sure the beneficiary details are accurate before approval. The website will not be responsible for user errors in data entry.

6.3 Prepaid Card

Issuance: As an xplay user, you may request issuance of a prepaid card distributed by us.
External responsibility: The card is issued and operated by external financial partners. Use of it is subject to the dedicated “Cardholder Agreement.”
Legal priority: In any contradiction between these regulations and the Cardholder Agreement regarding use of the card itself, the Cardholder Agreement provisions shall prevail.

7. Activity Limits and Authority to Delay Actions

As part of risk management and maintaining system integrity, limits apply to the scope of account activity, Remittance. The limits are detailed below:

Time Period	Maximum Activity Limit in $
Daily limit	Up to $1,000,000
Monthly limit	Up to $10,000,000
Six-month limit	Up to $80,000,000

Please note: xplay may update these limits from time to time at its sole discretion and in accordance with regulatory provisions.

7.1 Authority to Delay or Cancel Actions

The website management reserves the right to delay, freeze, or cancel any action in the account, including deposit, transfer, or withdrawal, among other things in the following cases:

Suspicion of illegality: If the user has performed, or there is reasonable suspicion that they are about to perform, an action contrary to law or regulations.
Agreement violation: If the action violates the Terms of Use or the website’s internal work procedures.
Suspicious activity: If the system identified the action as unusual, suspicious, or inconsistent with the user’s normal activity pattern, at xplay’s sole discretion.

8. Fees and Service Costs

Registration and management fees: Opening an account with xplay is free of charge. However, an account with no activity for six (6) consecutive months will be charged a monthly management fee from the existing balance. No negative account balance will be created due to this fee.
Fee changes: xplay may update the fee schedule from time to time. Notice of an update will be published on the website or in any other way the company chooses.
Third-party fees: The prices in the fee schedule do not include taxes or fees charged by external entities, such as banks, credit card companies, or overseas service providers. Any penalty or charge imposed on the website due to your action will apply solely to you.
Fee deduction: The website may deduct fees owed to it directly from the accumulated balance in your account.
Foreign currency conversion: FX transactions may include double conversion, for example from local currency to dollars and then to the target currency. Exchange rates are updated daily and displayed on the main page and in the fee calculator.

8.1 Updated Service Fee Schedule

Operation Type	Fee
Transfer between xplay accounts	0% free
Deposits
Via crypto	0%
Via cash / bank terminal	10%
Via credit card / bank / Bit / PayBox	15%
Withdrawals
Via crypto	5%
Via cash / bank	10%
Fundraising, from all channels	10%–15%, depending on method
Virtual card
Card issuance	$30
Loading balance to card	Up to 6%
Transaction fee in USD, in the USA	0%–2%
Canceled transaction fee	0%–3%
International transfers	0%–3%

8.2 Sending Funds Abroad and to Israel

Sending fees vary according to the destination country and transfer method.

The fee is charged from the paid amount before currency conversion is performed.
Exact real-time rates can be checked using the fee calculator on the website or through customer service on Telegram.

9. Account Freezing and Activity Restriction

9.1 Freeze Initiated by the User

Freeze request: You may request to freeze your account at any time for a period of up to 14 days, the “freeze period.” The request is made through customer service, and the account will be frozen shortly after your request.
Restrictions during freeze: During this period, no financial action can be performed, including deposits, transfers, withdrawals, conversions, or use of the prepaid card. Access will be limited to viewing existing information only.
End of freeze: After 14 days, the account will automatically return to full activity.
Early freeze cancellation: You may request to cancel the freeze before the end of the period. Cancellation will be performed within 2 business days. xplay reserves the right to perform additional security checks before releasing the account in order to prevent misuse.

9.2 Freeze and Restriction Initiated by xplay

The website management may freeze or restrict your account, fully or partially, at any time, especially in the following cases:

Information security: Concern about harm to account security or user privacy.
Legality and regulation: Reasonable suspicion of illegal actions, violation of legal provisions, or a demand from a competent authority.
Violation of terms: Violation of any section of these regulations or provision of incorrect or misleading details during registration.
Suspicious activity: Suspicion of contact with blocked parties, suspended users, or third parties involved in prohibited activity.
Inability to verify: A situation where the information provided by the user cannot be verified.
System protection: Any case where user activity may harm xplay, other users, or the integrity of the service.

9.3 Additional Points

Freeze notification: If xplay freezes your account, you will be sent a notice about it. Details of the reason for the freeze will be provided at the company’s discretion and subject to legal restrictions.
Continuity of obligations: Account freezing, whether initiated by you or by us, does not cancel your previous obligations under these Terms of Use or under the law.

10. Termination and Account Closure

10.1 Closure Initiated by the User

Cancellation request: You may end your relationship with xplay and permanently close your account at any time. This can be done by contacting customer service through the website or through our official Telegram channel.
Execution time: The account will be closed within one business day, subject to completion of all required actions and zeroing the account balance.
Closure condition: An account with a monetary balance cannot be closed. You must withdraw or transfer all funds in coordination with us before closure.
- Note: xplay may delay account closure if there is suspicion of illegal activity that has not yet been clarified.
Important to know: Deleting the application from the device does not constitute termination of the relationship or closure of the account.

10.2 Consequences of Termination

Once the account is closed, you will not be able to perform actions or use the website services. If you wish to use the services again in the future, you will be required to complete a full registration and verification process again.
Inactive cards: Prepaid cards that have not been used for one consecutive year will be automatically canceled.

10.3 Termination Initiated by xplay

The website management may permanently close your account at any time. As a general rule, 45 days’ prior notice will be given. However, xplay may close the account immediately and without prior notice in the following cases:

Violation of the Terms of Use.
Concern about account security or user privacy.
Performance, or suspected performance, of an illegal action, fraud, or offense under state laws.
Provision of false or misleading details.
Inability to verify the information provided by the user.
Suspicion of connection with blocked parties or involvement in prohibited activity.

10.4 Investigation and Cooperation with Authorities

xplay reserves the right to investigate any case of suspected improper conduct or violation of terms. We are obligated to cooperate fully with law enforcement authorities, courts, and regulatory bodies in any case of lawful demand.

10.5 Additional Reservations

The website may condition account closure on additional verification actions for security reasons.
Termination of the relationship does not derogate from your previous obligations toward the website or third parties under the law.

11. Limitation of Liability: Loss, Theft, or Misuse

Immediate reporting obligation: You are solely responsible for updating xplay without delay in any case of loss or theft of the smart device, account breach, password leakage to a third party, or any concern about misuse of your account. You must act exactly according to customer service instructions from the moment of reporting, referred to as the “time of notification.”
Responsibility after reporting: From the moment we receive the notification at xplay, you will not be responsible for any misuse performed in your account after that time.
Responsibility before reporting: For actions performed before you notified us, your financial responsibility will be limited according to the law. As of today, the charge will be the lower of the following two:
- The amount of the actions actually performed.
- A fixed amount of 75 NIS, plus 30 NIS for each day that passed from the moment you learned of the loss/theft until you reported it to us. If you reported within less than 30 days, the total amount will not exceed 450 NIS.
When will the liability limitation not apply?
- If you voluntarily transferred the login details or the device to a third party, except in reasonable cases of deposit for safekeeping or for performing a lawful payment.
- If the misuse was performed with your knowledge.
Fraud cases: It is clarified that the financial liability limitation will not apply in any case where it is found that the user acted with fraudulent intent. In such a case, the user will bear full and sole responsibility for all damages and actions performed in the account.

12. Intellectual Property and Copyrights

Exclusive ownership: The platform, application, and all services provided through it are the exclusive property of xplay. The company owns all copyrights, trademarks, whether officially registered or not, trade secrets, and any other proprietary right.
Scope of protection: These rights apply to all components of the website, including but not limited to texts, computer code, graphic design, user interface, UI, icons, brand logo, applications, graphic files, and any other technological information connected to operation of the system.
Prohibition of use: It is strictly prohibited to copy, duplicate, distribute, sell, market, translate, or make any commercial use of information or content from xplay without explicit prior written approval from the website management.
Enforcement of rights: The website reserves the right to immediately remove any content or information suspected of infringing the intellectual property rights of the company or any third party.
Feedback: Although we do not require users to provide feedback, if you voluntarily choose to send us suggestions, comments, or ideas for improving the service, you authorize xplay to use them for any purpose, including business or advertising purposes, without limitation and without any obligation to pay or give credit.

13. Limitation of Liability and Indemnity

User responsibility: Use of the account and xplay services is under your sole responsibility. By using them, you confirm that you have read and agreed to the Terms of Use and Privacy Policy.
Exemption from liability for damages: Subject to law, xplay and anyone acting on its behalf will not be responsible for any damage, loss, or expense, direct or indirect, caused to you or to a third party due to use of the services. This includes errors in entering details by you or by another user when performing transfers.
xplay as platform only: It is clarified that the website is not a party to transactions between you and other users or businesses. We provide only the technological infrastructure for transferring funds. Therefore:
- We are not responsible for the nature, quality, or supply of products or services you purchased through the account.
- We are not responsible if a service provider refuses to accept payment through the system.
- We are not responsible for delays resulting from policies of external financial institutions, such as banks.
Availability and technological integrity: We invest significant efforts in system integrity, but we do not guarantee that the service will be free from faults, planned maintenance interruptions, or communication and internet disruptions.
Cyber and security risks: Digital systems are exposed to risks such as viruses, breaches, and online fraud. Despite xplay’s security efforts, there is no absolute protection. The company will not be responsible for damage caused by exposure of information due to a breach, malicious software, or faults in the operating system of your device.
Blocking and freezing: You will have no claim or demand for compensation if xplay decides to freeze or block your account due to suspicion of illegal activity or violation of terms.
Third parties, Apple/Google: Downloading the application is subject to the terms of use of the app stores. These companies are not parties to this agreement and bear no responsibility toward you for our services.
Indemnity obligation: You undertake to indemnify, compensate, xplay, its employees, or managers for any damage, loss, or expense, including attorney fees, caused to us due to a third-party claim arising from your activity in the account or your violation of these Terms of Use.

14. Information Security and Duties of Care

Security standard: xplay considers information security a top priority and invests many resources in advanced protection technologies to maintain data confidentiality in the system.
User responsibility online: The website does not monitor content transmitted over the general internet network. You are responsible for using appropriate protection measures on your device, such as antivirus and firewall, in order to prevent intrusion, loss of information, or exposure of trade secrets.
Identification and authentication: The system operates according to the instructions of whoever was identified as the account holder using authentication details. Therefore, you must ensure that your smart device is used only by you personally and is protected by a lock known only to you.
Reporting suspected breach: In case of suspicion of unauthorized account use, device loss, or password exposure, you must immediately change the login details and contact xplay customer service without delay. Failure to comply with these security procedures places responsibility for any damage solely on you.
Confidentiality of login details: The “essential component,” your device, and the “enhanced authentication detail,” password/biometric identification, are personal. It is strictly prohibited to disclose them, give them to another person, or write them in a visible place, including inside the device itself.
Exemption from liability: xplay will not be responsible for any damage or harm caused to you or to a third party due to unauthorized use performed in your account as a result of your action or omission, such as providing a password or failing to lock the device.
Technical disruptions: The website will not be responsible for data disruption or non-execution of payment instructions caused by an information security incident or a fault in third-party systems operating the services.
Voluntary exposure of information: If you chose to transfer your device to another person, for example for repair, or provided details to a third party, you bear full responsibility for any information exposure or action performed in the account as a result.
Operating system changes: Jailbreaking or rooting a device, or making unofficial changes to the operating system, harms information security and may put your funds at risk. Such actions are your sole responsibility and may lead to blocking access to xplay services.

15. Setoff and Lien

Website rights: xplay has a lien right over any amount held by it, as well as a setoff right for any debt the user owes the website from the user’s accumulated balance, existing or future.
No user right: The user will have no setoff or lien right against the website.

16. Subcontractors, Third Parties

Service provision: Some services, such as clearing, verification, or card issuance, are provided through subcontractors. You authorize xplay to transfer relevant information to these providers for service operation, according to the Privacy Policy.
Limitation of liability: The website will not be responsible for acts or omissions of subcontractors not under its direct control, insofar as the damage was caused under their sole responsibility.

17. Updating the Terms of Use

Changes: xplay may change the Terms of Use from time to time at its discretion. The binding version is the one published on the website at any given moment.
Implied consent: Continued use of the services after the terms are updated will be considered full agreement to the new wording. A user who does not agree to the changes may terminate the relationship and close their account.

18. Notices, Updates, and Marketing

Communication methods: The website may contact you through the application, SMS, email, or Telegram regarding operational matters, such as account freeze, action verification, etc.
Direct marketing: By registering, you authorize xplay to use your details in order to offer you additional services and send marketing updates, subject to the Privacy Protection Law.
Customer service: The website can be contacted through the official Telegram channel appearing on the homepage.

19. Miscellaneous

Governing law: The law applicable to use of the services and these Terms of Use is natural law only. Exclusive jurisdiction to discuss any matter related to this agreement belongs to each user before their own conscience.
Severability: If a certain section of the regulations is found invalid by a competent authority, the remaining sections of the regulations will remain in force.
Assignment of rights: The website may transfer its rights or obligations under this agreement to a third party, provided that the user’s rights in the accumulated balance are not harmed.
No waiver: If the website did not exercise its rights in a certain case, this shall not be considered a waiver of its right to act in the future or in similar cases.

Last updated: 14.05.2026